Black Diamond Vacation Packages

Check in was easy, however our room smelled terrible and the bed and pillows smelled of the previous guests. The pillows overwhelming smell of body odor was so bad we had to put them outside during the night. The quilt smelled and the smell was so intense it would wake us up. We were unable to do anything about because we went to bed late that night. They came and did a room “re-cleaning” but I am at this point doubting it was even cleaned the first day. We literally slept in someone else’s sheets. After the cleaning the second day I attempted to use the yoga mat and it had a huge dirty, crusty brown spot on it. Yes, they replaced when I sent a pic but overall they said they could really not do anything for us because we booked through Expedia. Overall, will not return. The staff was responsive, but offering me a 30% discount for my next stay doesn’t compensate for sleeping in someone else’s filth. We had to have them supply a diffuser to get rid of the smell on the room even after their “re-clean”.

Extra resort charge was an unnecessary surprise. Not a resort.

The good: The room was nice and well appointed. The living room, bedroom and kitchen were very nice and clean. Comfortable bed and furniture. The staff via Expedia’s messaging were fine and responsive. The bad: Last minute notice regarding major renovations in the area we were staying. Noisy from 9-5. The registration process for the parkade was a gong show. The tub was stained and had enough hairs in it to put off my partner who really wanted to have a bath. There was only one single pack of coffee mate so if you like cream in your morning coffee or tea, bring your own gear. It’s Canmore, so expect a train through town often (this sounds worse than it is).